SBI Customer Service Points: Branches, Digital Services, CSP

Home
SBI Customer Service Points: Branches, Digital Services, CSP

Apply CSP

APPLY FOR CSP

Introduction to SBI’s Customer Service Network

The State Bank of India (SBI), India’s largest public sector bank, serves over 480 million customers through a robust network of 22,000+ branches, 78,000+ CSPs (Customer Service Points), and cutting-edge digital platforms. Whether you’re in urban hubs or rural India, SBI’s customer service points ensure seamless banking solutions.

What Are SBI Customer Service Points (CSPs)?

SBI CSPs are access points designed to bridge the gap between the bank and customers, especially in underserved regions. They include:

Physical Branches: Full-service banking for loans, accounts, and investments.
Banking Correspondents (BCs): Local CSP agents (Bank Mitras) offering basic services like deposits, withdrawals, and Aadhaar-enabled payments.
Digital Platforms: YONO app, internet banking, and AI chatbots.
24/7 Helplines & Social Media: Instant support via calls, WhatsApp, and Twitter.

Key Features of SBI’s Customer Service

1. Physical Branches & CSPs

Rural Reach: Over 78,000 CSPs in villages provide Jan Dhan accounts, PMJJBY insurance, and pension services.
Urban Centers: Dedicated desks for NRI banking, wealth management, and corporate solutions.

2. YONO – Your One-Stop Digital Platform

50+ Million Users: Manage accounts, invest in mutual funds, book loans, or shop online.
Key Services: Instant FD opening, FASTag recharge, and biometric login for security.

3. AI-Driven Support

SIA Chatbot: Resolves 100,000+ daily queries via the SBI website or app.
Voice Assistants: Call 1800-11-2211 for balance checks or grievance tracking.

4. Toll-Free Numbers & Social Media

24/7 Helpline: 1800-425-3800 (general), 1860-500-1290 (credit cards).
Twitter Support: Tweet @TheOfficialSBI for real-time assistance.

How to Resolve Complaints at SBI CSPs?

Branch Visits: Submit written grievances to the manager.
Online Portal: Use the SBI “Complaint Registration” page for tracking.
RBI Ombudsman: Escalate unresolved issues within 30 days.

Average Resolution Time: 7–10 working days.

Pro Tip: Use the CRN (Complaint Reference Number) for follow-ups.

Challenges & Solutions in SBI Customer Service

Long Queues: Opt for CSPs or YONO to avoid branch crowds.
Technical Glitches: Report app/portal issues via Twitter for quick fixes.
Rural Connectivity: SBI’s BC outlets use offline modes for transactions.

Why Choose SBI’s Customer Service?

Financial Inclusion: CSPs empower rural India with insurance, pensions, and microloans.
Awards: Ranked #1 in RBI’s EASE 4.0 Reforms for public sector banks.
Innovation: Biometric CSPs and API banking partnerships with fintechs like Paytm.

Future of SBI CSPs: What’s Next?

100,000+ CSPs by 2025: Expanding rural access.
Green Banking: Solar-powered branches and paperless services.
Enhanced AI: Predictive support for loan approvals and fraud detection.

FAQs About SBI Customer Service Points

Q1. How to find the nearest SBI CSP?

Use the SBI Branch Locator tool on their website or SMS “BRNA” to 9223440000.

Q2. Are CSP transactions safe?

Yes! Biometric authentication ensures security.

Q3. Can I open an account via a CSP?

Absolutely! CSPs offer zero-balance Jan Dhan accounts.

Q4. What’s the YONO app’s customer care number?

Dial 1800-1234 / 1800-2100 (toll-free).

Conclusion: SBI’s Commitment to Excellence

From remote CSPs to the YONO super-app, SBI blends innovation with inclusivity to redefine customer service. While challenges like rural connectivity persist, their tech-driven approach positions them as India’s banking leader.

Need Help? Visit sbi.co.in or call 1800-425-3800 today!

SBI Customer Service Points: Branches, Digital Services, CSP

All Bank CSP Provider Company

An All bank CSP provider is an essential part of the banking system, and an agent will train you on how to set up a CSP. The RBI has set up a program called Kiosk Banking, which promotes financial inclusion and security. These kiosks are set up in remote areas to help rural customers access banking

AEPS Distributor & Agency Provider

The Aadhaar empowered installment framework really upholds the online installments in a wide assortment of the exhibition based on Aadhaar number. The AEPS permits the exchange of the installments just as the biometric authentification .

CSP Agency Provider

The CSP is the customer service point which is otherwise called the Oxigen CSP Provider.It is an idea which is being planned and created under the PPP (Public Private Partnership). Under this plan of action, the CSP establishment supplier functions as the delegate or the specialist of the bank and i

Apply for UBI CSP

UBI CSP agents are individuals who act as a bank's agent in remote locations. You can apply for CSP registration with UBI (Union Bank Of India). These CSP agents will provide basic banking services to the local people. Once the registration process is complete, you can use

Cash Deposit or Fund Transfer

Oxigen csp is a Business Correspondent and Technology Service Provider to multiple banks.

Cash Withdrawal Of Any Bank & Agency Provider

A one of a kind assistance that will make your shop stand apart from the rest, increment footfalls and give you an extra income stream through commissions.

Apply for SBI CSP

If you're looking for a new career, the SBI CSP is the perfect place to start. We have opportunities for talented people to work as SBI CSP. Apply online and fi

Apply for Bank Mitra CSP

If you are interested in becoming a Bank Mitra CSP, there are a few steps you can take. Apply directly by filling the form above. They can help you get started by asking you for documents. After you've gathered all your necessary documents, you can meet with a Distic Manager at the bank. The Distic

Apply For PNB CSP

A PNB CSP application will fetch a shopper Service point, which can function as a mini bank, providing basic banking services. This position is ideal for people who live in rural areas, and can give a full range of banking services to people. The bank has over eighty million customers and 10681 ATMs

Apply for Allahabad Bank CSP

If you're looking for a new career, the Allahabad Bank CSP is the perfect place to start. We have opportunities for talented people to work as Allahabad Bank CSP. Apply online and fi

Apply for BOI (Bank of India) CSP

An BOI Customer Service Point (CSP) is a small branch that provides banking services to citizens. These CSPs are run by authorised individuals and provide basic financial services such as Saving Bank Accounts, Cash Deposits, Cash Withdrawals, Micro Insurance, Atal Pension Yojana, Pradhan Mantri Jan

Apply for Bob CSP

As a Bob CSP, you will be responsible for bringing banking services to rural areas where people don't have access to traditional financial services. By offering this service, you will create employment opportunities for rural youth while earning big profits. It takes minimal investment but can yield

APPLY FOR CSP